Today's post is the result of an interesting conversation we had with one of our newest customers. This lovely lady seems to have tried almost every other cleaning company in Cardiff before she came to us. As a result she was feeling quite disillusioned by the cleaning industry but she was able to give us a really interesting insite into how things work, what doesn't work and what it is we do that, for people like this lady, makes us the best choice for professional home cleaning.
When my colleague was describing her conversation to me it sounded almost exactly like she was describing a three section Venn diagram of cleaning services and basically describing the frustration of having to choose a professional housekeeping service in Cardiff that only did well on two of the factors. The image was so compelling that I fired up excel and made it and rather than keeping it secret like to Colonel i'm going put it on every page of the website. I give to you the QuickCleaner (not so) Secret recipe for Home Cleaning.
Back our wonderful new customer. About a year ago she realised the many benefits a professional cleaner can bring to a home and set about finding one.
First Attempt - The Fully Independent Cleaner
The first cleaner came courtesy of a card in a newsagents window put up there by an independent cleaner that worked on her own. Our customer called the number and when the cleaner arrived it appeared she had struck gold! The cleaner was knowledgeable, had passion for her own cleaning business and the prices were very reasonable. For a few weeks things were going great. And then the school holidays started. This great cleaner didn't have childcare so she wasn't able to come and clean for three weeks, by this time the lady had got used to having a regular cleaner so suddenly not having one became a major inconvenience. Once the holidays were over the cleaner cam back and once again things were fine.....for another few weeks when the cleaner broke her wrist and was unavailable for work for at least 6 weeks. Sadly this lady was back to square one with no cleaner and had to start the hunt again
Second Attempt - The Super Professional Maid Service
Having learned from her experience our lady no went to the other end of the spectrum and searched the web for the most reliable professional outfit she could. The result was a very well known international chain with a good reputation for reliability. The costs were high but it looked like the cleaning quality would be too and with fully uniformed teams of two cleaners arriving in fully branded company vans with their own equipment it was clear that holidays and sickness would not be an issue.
unfortunately all was not quite so simple. The service for this lady left a lot to be desired
"It was fine, I mean they came and they cleaned and it's hard to say they did anything wrong but the issue was that it was so impersonal. The cleaners that came were different every time, they appeared to be cleaning to their own schedule rather than taking time to understand what was important to me. It felt like a wipe and go hotel maid service"
Having had such a good independent cleaner before this just wasn't enough for our lady so after waiting until the end of the minimum contracted three month period she had been forced to sign up to with this company (suddenly it became clear why they did this) She was looking for another cleaner again
Attempt 3 - The HUGE UBER online marketplace company
Out lady hadn't heard of this particular company before so she didn't realise quite how big they were. This particular company had raised over $50 million of venture capital and was attempting to cash in on the Uber success story by launching a service where you can order a cleaner like you order a pizza online, throwing huge money at aggressive launches in just about every city in the world. The premise was great, look on their website, pick from a range of individually rated and reviewed cleaners, pay on the site and get your clean done. The reality for this lady at least was very different. When she looked in Cardiff there were apparently 3 suitable cleaners, two who had never worked for the company before, had no reviews and not profile pictures and a third with a couple of reviews who was more expensive. Our lady chose the more expensive option but was soon informed that this cleaner was not actually available and she needed to choose another. She selected both of the remaining "unrated" cleaners, was told that one had accepted her job. She paid up front and again was forced to sign a three month minimum period (perhaps should have learned the first time?) then waited. and waited, and waited. No one ever arrived. Perhaps unsurprisingly you can't order a cleaner like an Uber. We have heard other stories where the cleaner that arrives was not the person selected on the site at all. It appears perhaps there are some bugs and that without the human touch a complex algorithm sometimes fails.....back to the search for our hapless customer.
Final Attempt - QuickCleaner Heaven!
When this lady came to us she was deciding between us and another company. The other company are great. We know them, they have good cleaners, a good reputation and they are a safe bet - but they are very expensive - again only two circles on our diagram. I am pleased to say we won the business. The unique way we work means that we can tick all three boxes.
Firstly our costs are among the very lowest locally. Our pricing is up front and honest. You pay us a small fee to manage your account and you pay your cleaner directly for as little as £9 per hour. What you get is an independent expert cleaner that has been personally approved by us. The quality of cleaning is high and more importantly the service is personal, no more wipe and go, instead a cleaner that is running their own micro business and is driven by that and knows that she receives every penny of the hourly rate you pay = happy motivated cleaner = clean house = happy customer. the final part is our professional management company. We manage your cleaner, make sure they stay on track, keep them reliable. If they go on holiday or are off sick we make sure you are not left without a cleaner and if they leave or stop working we replace them - for free!
That's it - the not so secret recipe to cook the perfect cleaning company
We did a quick look around the internet this morning to check that everything is as it should be. Very Nice to see that Yelp! has listed:
QuickCleaner Cardiff as the number 1 of its top 10 cleaning companies in Cardiff
and QuickCleanerYeovil as the Best Cleaning company in Yeovil.
Yelp is a local business directory that is powered by a crowd sourced review forum that it uses to rank listings based on how well loved they are.
From the Yelp website:
There are many different reasons why you might consider engaging the services of a professional cleaning company every person is unique and has their own personal reasons but here are some of the top universal truths about cleaning services.
4 Nicer Home
With your house spotlessly clean you will find it easier to relax and unwind and truly enjoy being in your castle. Most of our clients agree that coming home the day the cleaner has been is the best day of the week!
5 Better Home Management
Having a cleaner can change the way you think about managing your home. The regularity of the cleaners visits and the time you spend planning what you want them to concentrate on can help you to prioritise what is most important to you and your family. Do you have a set routine for when your bedding gets changed? If not getting a cleaner will force you to create that routine. suddenly you will have a regular weekly or bi-weekly day that you know all bedding is changed without fail. Same with the fridge, you might decide so set a weekly day that all dates on food in the fridge are check and sorted. You also have a professional to consult once you take on a cleaner and they can help you plan and decide what needs doing when.
Of course there are many other good reasons to hire a cleaner but those are some of the big ones. If you want to learn more about how getting a cleaner works and how much it costs please don't hesitate to get in contact and we will be glads to walk you through it.
We have all done it, dropped something we were really enjoying eating on the floor. You quickly scoop it up and maybe blow some dust off it....then the dilemma. Can you still eat it?
This is where urban myth comes in - the legendary five second rule. Simply put: If you pick it up off the floor within five seconds it is safe to eat. The germs don't have time to climb on or something.
You may have this was just an excuse we use because we really want that bit of food until now and a group of scientists have finally started looking at what matters and they have discovered....drum roll......the five second rule is real!
Researchers as Aston University led by Anthony Hilton, Professor of Microbiology, set up a study that measured the transfer of the common bacteria E Coli and Staphylococcus aureus from different types of floor (carpet, laminate and tiled surfaces) onto several different types of food from dry toast to sticky sweets after being dropped for different amounts of time from 3 to 30 seconds.
The results showed that:
Professor Hilton said: “Consuming food dropped on the floor still carries an infection risk as it very much depends on which bacteria are present on the floor at the time; however the findings of this study will bring some light relief to those who have been employing the five-second rule for years, despite a general consensus that it is purely a myth.
"We have found evidence that transfer from indoor flooring surfaces is incredibly poor with carpet actually posing the lowest risk of bacterial transfer onto dropped food."
The Aston team also carried out a survey to find out how gross people really are and they found out
Professor Hilton added:“Our study showed that a surprisingly large majority of people are happy to consume dropped food, with women the most likely to do so. But they are also more likely to follow the 5 second rule, which our research has shown to be much more than an old wives' tale.”
Reviews of QuickCleaner. We love it when people review our service and our cleaners, our customers are the best barometer of how we are doing
A clean house is a sign of a wasted life - its an age old proverb and very true.....sort of. Its not demeaning the work of cleaning or the value of a clean house what it is saying is that we need to spend life living not preparing to live. If you rush home from work on a Friday night to get a head start on the hoovering instead of joining the office in the pub or if your entire weekend is swallowed up with scrubbing and polishing and cleaning grime from nooks and cranny's it stands to reason you won't have spent much time experiencing the billions of things this wonderful world has to offer.
How about if the kids want to bake cakes but you can't let them because you are dreading the clean up operation after. Where does it lead us - stop cleaning start living. Trouble is your relief won't last long. Its a bit like quitting work to concentrate on living, pretty soon the money will run out and it becomes a whole lot harder to enjoy your life. There is nothing nice or comfortable about living in a dirty, unclean, cluttered house. It doesn't need to be showroom perfect but constantly looking through grimy windows will always put a unique depressing filter on the world you see. That's where a professional cleaning service can be a game changer. How about the best of both worlds. A nice clean home that makes you happy and comfortable and gives you the space and ability to live the way you want.....but someone else is spending the time to keep it that way. You can get on with living, get on with spending time with the kids get on with living your life. Cleaning, laundry and ironing services from QuickCleaner start from just £9 per hour! Small price to pay for a life unwasted
Cleaning and sanitising (sanitizing for our American readers!) are word often used incorrectly to describe the same thing. You can clean without and sanitising and you can also sanitise something without cleaning.
In most cases, especially areas of your home such as kitchens and bathrooms that can be home to high levels of pathogens you need to be cleaning AND santising to ensure you have a safe, healthy and pleasant environment.
To put it simply: Cleaning is the process of removing visible dirt, residue, debris or any unwanted items from somewhere or something. When you wipe up split milk from a table top you are cleaning. IE removing most of the milk from where you don't want it to be however it is worth noting that you are not necessarily removing or eliminating pathogens and micro-organisms such as bacteria. viruses and amoeba
Sanitising or disinfecting is the process of removing, destroying or denaturing these micro organisms. Contrary to what you might think it is possible to sanitise without cleaning. using an alcohol hand gel on muddy hands is a good example. Where the gel may kill or denature the harmful bacteria in to soil on your hands it doesn't actively remove the dirt itself. So you can have muddy hands that are not carrying any or at least not many germs.
For Proper deep home cleaning you should follow a process that is simply: Clean and then Sanitise. In high risk areas such as kitchens you will first clean all surfaces with a soap type cleaner and remove all visible dirt and stains and tidy up any mess. Once the surfaces are completely clear to the eye you should apply an antibacterial cleaning product to kill any remaining pathogens and micro organisms. Most hard surfaces like kitchen tops then need cleaning to remove any residue of the cleaning products to avoid any streaks or watermarks and leave you with a gleaming, clean surface that you could eat off.
You don't buy a clean house you buy time and you can spend that time on the things that really matter (not dusting down the side of the fridge!)
I remember passing a surfing shop once and it has a big banner with the phrase:
"We don't sell boats, we sell time on the water"
That really got us thinking and it transformed our business.
It is fair to say there are too many reasons to hire a cleaner than we could ever list. The big ones include:
Who knows perhaps you will even discover a love of surfing in the time you save every week.